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Frequently Asked Questions

  1. What type of license do I get when purchasing Report Server?
  2. Is there a phone number to call for information and for tech support?
  3. How scalable is the Report Server?
  4. Can you run Report Server as a service?
  5. What is the difference between the three evaluations?

     


Q1: What type of license do I get when purchasing Report Server?

A: Each purchase of Report Server is considered a site license.  You can use the software on multiple servers at one physical location.

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Q2: Is there a phone number to call for information and for tech support?

A: No.  All support is handled by email (support@rptsoftware.com)

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Q3: How scalable is the Report Server?

A: Lets approach this question in four parts:
Will the Report Server crash or do something bad if a situation occurs where many users create reports within a one second interval?
No, the COM interface is designed to handle concurrency.

How many concurrent users/report requests can Report Server handle?
The Report Server processes report requests one at a time on a first come first serve basis.  Example: Five users submit report requests during a one second interval of time, each report takes one second to be generated
- user #1 waits for one second and gets his/her report back
- user #2 waits for two seconds and gets his/her report back (had to wait for user #1's report to be processed and then for his/her own report to be processed)
- user #3 waits for three seconds
- etc...

You do have an option to check the number of report requests waiting in the report queue before generating the report.  Example: You could put in logic that if there are more than 5 reports in the report queue instead of having the user wait you send a message back to the user that things are a bit busy right now and ask them to come back a bit later.  You can also save this number and pass it in to the MakeReport() method, so in a month from now you can run statistics to determine how many users had to wait for reports.

How do I scale up this software?
You can run as many Report Servers as you need.  Example: You might be developing a reporting system to deliver 100 reports.  You can split the processing so fifty of the reports run on one report server and 50 run on the second report server.

How many users can the Report Server support?
It all depends on complexity and size of reports being delivered.  You might be surprised how little actual concurrency you do get.  You can estimate report speed by running tests and then calculate how many reports can be generated in an hour, a day etc....
Developers at RPT Software have been operating the Report Server at a company of approx. 1000 users delivering about 150 reports off a SQL Server 2000 data warehouse, with size ranging from one page to about 800 pages with the average report being about six to ten pages.  Typical reports take a few seconds to be generated.  Monthly about 5000 reports are created with 98% getting 0 report requests waiting and the other 2% with one thru four report requests waiting.  During training sessions when the instructors tell everyone to press submit at the same time is about the only time we see the "too busy, please come back later..." messages.

A few Crystal Report servers where replaced because they were crashing every month during the busy reporting times.  Only one report server product is being used.

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Q4: Can you run Report Server as a service?

A: Yes.  However you do need to modify the source code.  RPT Software did not create the product as a service because Microsoft Access is not designed to be run in this manner.  We have had a number of users convert the source code to work as a service.    

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Q5: What is the difference between the three evaluations?

A: The evaluations are almost identical.  One is compiled to work with Microsoft Access97, one is compiled to work with Microsoft Access2000 and one is compiled to work with Microsoft AccessXP.  Pick the evaluation that suits your needs.  When you purchase the software the registration code you receive will work with all versions.  So you can upgrade to AccessXP or Access2000 or switch back to Access97 whenever you wish.  The Access2000 evaluation version can be used with AccessXP is you want to store your databases in Access2000 format.

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