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Dear Mark,

I wanted to thank you for the wonderful work you did building the Access system for us and share with you the positive impact it is having on our Admissions Dept. In a relatively short time the system has eased our work flow and improved our efficiency. I think the success of the system can be summarized in three points:

First, it’s very user oriented – the whole system was designed with the user in mind. You managed to orient the system so we are not now data centric, but user centric. This is really key for us when managing so much detailed information. You have helped us improve our reporting accuracy and efficiency significantly.

Second, our team found you very easy to work with, which significantly limited frustration during development. It’s rare to find someone who clearly has as much programming skill as you have who can listen to and interpret the users’ needs so well. Limiting our frustration helps us feel good about using the system. And just think, we did all this 12 time zones apart!

Third, you are customer service oriented. Your super fast response time has been incredible. And I like that you follow up when you make a change or add something to ensure we are using the latest feature. As an example, the fact that you managed our encryption request so quickly simplified things on our end tremendously. This is not a one-off example, but rather your ‘standard operating procedure’.

Mark, it has been a pleasure working with you. The two Access systems you built for us – one CRM for tracking prospective students and one for Student Admissions – are working well. I would be delighted to share our experience working with you at RPT with any of your prospective clients at any time.

Thanks for all the hard work.
With kind regards

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Sr. Manager, Student Recruitment and Admissions
Duke-NUS Graduate Medical School Singapore